ParentPay

 

We have introduced a more convenient way to pay for school meals, trips, and much moreonline, using a secure service called ParentPay. 

 

We will no longer be accepting cash and cheque payments, making the school a cash-free environment.  Parents who need to continue making payments by cash may do so using the PayPoint network at local convenience stores.

 

Making secure payments online using your credit or debit card

 

ParentPay offers you the freedom to make payments whenever and wherever you like, 24 hours a day, 7 days a week - safe in the knowledge that the technology used is of the highest internet security available.

 

Please contact the School Office who can advise you on how to register and activate your account, using a unique username and password. If you have more than one child at our school, you can merge their accounts to create one login for all your children.

 

Making a payment is straightforward and ParentPay holds a payment history for you to view at a later date; no card details are stored in any part of the system. Once you’ve activated your account you can make online payments straight away.

 

Using PayPoint

 

The nearest PayPoint locations to the school are:

 

Widney News:2 Slater Road Bentley Heath, Solihull, B93 8AG

 

Co-op:6 Shelly Crescent Shirley, Solihull, B90 4YW

 

Co-Op:Unit 2 Farmhouse Way Shirley, Solihull, B90 4EH

 

Newsflow Ltd:50 Poplar Road, Solihull, B91 3AB

 

BP BRUETON PARK:Warwick Road, Solihull, B91 3DA

If you require a PayPoint card to make payments, please contact the School Office.

  

ParentPay FAQs

 

When can I log in to my account?

Once you have received your activation letter from school with your activation login details you’ll be able to activate your account and start making payments.

 

Which cards can I use?

ParentPay accepts MasterCard and Visa credit cards, and Maestro, Switch, Delta, Electron, Solo and Visa debit cards. 

 

Is it safe to make payments on the internet?

Yes. ParentPay uses leading technology to process your card transactions securely.  All communication with the bank is encrypted and neither ParentPay nor the school have access to your card details.

 

How can I check that it’s secure?

Standard website addresses begin with http; the address for a secure site will always begin with https.  You will also see a padlock at the bottom/top right of the screen on our login page and after you have logged into your account; never enter your card details or personal data on any web page whose address does not start https.

 

What about our personal information?

ParentPay holds a very limited amount of information about you and your child solely for the purpose of administering your account; however ParentPay does not use your personal information other than for supporting the school. We do not share or give information to any other organisations.  We operate under strict guidelines set out by the Data Protection Act 1998.

ParentPay will NEVER contact you by phone, email or mail and ask you to divulge confidential information like passwords or card numbers. If you are ever contacted by someone claiming to be from ParentPay, please contact ParentPay immediately on 0845 257 5540.

 

I don’t have a home PC so how can I use ParentPay?

Why not visit your local library, internet café or see if you can get access to a computer at work.  

 

What happens if I forget my login?

If you are unable to access ParentPay, please use the Username reminder/password reset link found on our login page; you will be emailed a copy of your password.  The password will be sent to the registered email address.  If you have changed your email address you will not receive the password reset email and you will need to contact the school who will be able to advise you of your password.  As soon as you log into your account go to the My Profile tab.  Here you can amend your password and update your email address to ensure you are able to receive password reset information, payment receipts and alerts.

 

 

 

For further information on ParentPay please visit www.parentpay.com.